We strive to deliver the best service and ensure all of our customers are happy. Our procedures are consistent and have satisfied the majority of our clients. Once the service is completed, we are unable to offer refunds based on personal dissatisfaction with the appearance of the nails or concerns about the wear rate of the products. The appearance of the nails is standard for the same type of service, and while individual preferences may vary, our specialists put significant effort and time into their work, and we stand by the quality of our service. We use high-quality products, but please understand that we cannot guarantee their longevity. The wear rate of the products can vary based on each customer’s daily activities and environment, which are beyond our control. Therefore, we are not liable for how long the finished product lasts on your nails. We are happy to address any concerns on the same day if there are no upcoming appointments within the next 30 minutes after your service. Otherwise, please make an appointment to return on another day. We appreciate your understanding and encourage open communication with our specialists to achieve the best results. To ensure your satisfaction, we are pleased to address any concerns with your nails or toes at no additional charge up to three times within two weeks from your original service date. If, after three attempts, you are still not completely satisfied, we regret that we cannot assist further, as we have made every effort to meet your needs. We kindly suggest considering other options that might better align with your preferences.